General Info
Chat start time Mar 9, 2016 12:31:03 AM EST
Chat end time Mar 9, 2016 12:57:13 AM EST
Duration (real chatting period) 00:26:10
Operator PAMM Support
Chat Transcript
info: Welcome to HotForex Live Chat. Thank you. An operator will be with you.
Advice: You are now chatting with 'PAMM Support'
PAMM Support: Hello
Me: Hello
PAMM Support: How may I assist you?
Me:
https://v2pamm.hotforex.com/hf/en/ma...agerID=1071431
Me: every stat is wrong why?
PAMM Support: The Performance Page numbers are derived from the closed trades on the Manager Account.
PAMM Support: The numbers are not wrong, they're based on the closed trades. However, you are needed to appraise both the closed and the open positions standing of the Manager Account.
PAMM Support: Anything else that I may assist you with, ?
Me: pls wait
PAMM Support: Sure
Me: '' I looked at his trades
Me: 2015/12/29 03:53:36 2016/01/04 15:56:51 XAUUSD Buy 0.01 0 1072 1078.64 66.4 6.47 156.0h 3m 18.4857%
Me: this is his initial commerce
Me: 6.47$ was the profit.
Me: 18.4857%
Me: is showing as shift in that row
Me: this is wrong, dnt u think so?
Me: if the account balance was 1000 or 2000$ develop a 6.47$ profit transaction be showed as 18.4857% profit change
Me: and one more thing,
Me: Balance1341.12
PAMM Support: With respect to your initial query about the Profit Change, I can affirm the 18.48% is accurate.
Me: What's that correct?
Me: can u clarify?
PAMM Support: Further, because the numbers are derived from the closed trades, the drawdown is again dependent on the closed trades.
PAMM Support: I cannot provide you with the values in the Manager Account, however, the formulation for your Profit Change takes into account the closing balance and the opening balance.
Me: This is non sense, as a 6.47$ profit to get a commerce with 2000$ equilibrium account
Me: just 1 transaction a day
Me: closed
Me: maybe not another transaction is closed close to it
Me: how will it become 18 percent
PAMM Support: Just Like I said I can't give you values from someone else Manager Account and so I can't confirm whether the values you are taking into account are correct or not to your own calculations.
Me: '' stated profit change is figured according to closed trades
Me: which 6.47$ makes 18.48% change
PAMM Support: OK, what I am attempting to get at is, your premise is that the Balance was 2000 USD, it could be the opening and closing equilibrium may not be that about the Manager Account at the time that the transaction was placed/closed.
Me: there were no trades closed before
Me: this transaction
Me: this is his first commerce into account
Me: without a transaction closed for following two days too
Me: where did he buy 18.48% shift then?
Me: with 1 closed commerce
PAMM Support: But it matters to get the Opening Balance as well.
Me: its a new account
Me: pamm account can't be opened less than 500$ in hotforex
Me: what you are attempting to convince is just not correct, un fix those stats first
PAMM Support: OK, you'll find about the Manager Account that there was withdrawals completed. In case the withdrawal is completed before the transaction is started, the Balance at launch would be reduced. A Profit Change based on that value could be different.