Originally Posted by
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I've been in communiion with FXCM when I had a problem with them, and I had been in communiion with GFT when I had a problem with these to. By this time, I am totally helpless asking Brokers about foul play.
Just this morning, GFT called and I asked them WHY they do what they did to me, to all those who created MARKET/ENTRY orders before the news. They advised me THEIR RULES! Its their RULES to delay execution (to confirm the price ) along with the DELAY can extend to as much time as they WISH! Thats for you all to know! Live with it and cry over spilled milk. I'd close my account instead.
Hello, I did filed a complain with NorthFinance for yesterday's outage. My 10 pips SHORT reduction was entered 6 minutes following the news. Their server was down. So I composed, that order shouldn't be honored.
Now, I received an email stating that they'll look at it. Gee... im exited!
Once I opened my NorthFinance platform, BOOM! This 10 pips reduction was reimbursed!
Squeeky wheel getting the grease? Nope. It had been the Broker being humanist unlike GFT. NorthFinance listens! Thats 2 thumbs up!