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Hello everyone, I am looking to change the broker because the current one has me fed up with its customer service: they never respond in time and always pass the ball. I would like to know if any of you could recommend a broker who really cares about your customers, who responds quickly and solves problems without making you wait full days. Thank you.
I have been with XM for 2 years and the customer service has been impeccable. I even had a retirement problem solved on a Saturday in less than 30 minutes.
With all due respect, XM? Haja, your chat looks like a bot. To me ICMarkets is better, I have tested them several times with technical problems and have always helped me in less than 10 minutes.
It happened to me that in Pepperstone they left me hanging with a retreat and took 4 days to answer. 4 days! That�s an eternity in this business.
I'm with ICMarkets and I confirm that their support is excellent, but look: only if you contact during the week. The weekend is a disaster.
Many people speak well of ICMarkets, but for me Tickmill has the fastest attention I've ever tried. I don't get a deposit fee and they always answer in my language.
I had a bad experience with Tickmill: they closed my account for a verification error and no one explained anything to me. Neither in chat nor by mail.
Has anyone tried AxiTrader support? I�m considering opening account there but I don�t know if they are reliable when there are problems.
AxiTrader is not bad, but its attention is only in English and if your level is low, you end up frustrated.
Customer service is as important as spreading or execution. I�ve seen how bad support ruins your entire trading plan.