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Thread: XM

  1. #1
    Hi Everyone ,

    Please allow me to introduce myself, my name is Costas and I am an employee of a controlled Forex Broker named http://www.trading-point.com. This thread's objective would be to assist the forexforum.co.za associates with any queries regarding Trading Point and Forex generally.

    Our Business provides its Customers with a variety of tradable financial instruments including currencies, metals, energies and stock indices which may be traded via our MT4 platform with some of the markets http://www.trading-point.com/downloa...tp_spreads.pdf. Our Business site is http://www.trading-point.com/

    If you have some questions/comments please feel free to respond to this thread or alternatively contact me directly at . We'll attempt to respond within a 24 hour span of a day that is working.

    Always at your disposal
    The TradingPoint Team

  2. #2
    Quote Originally Posted by ;
    quote Done from the server? Pls remind me?
    Dear Jusstin911,

    In my above answer I have offered to check the Ticket ID if you had the kindness to share it together and I'd transparently follow up here on FF.

    However you decide to imply is programming our servers to interfere with prevent losses which will be science fiction to say the least.

    Once more, I'm more than prepared to check the Ticket ID if you desire.

    Thank you,

  3. #3
    Quote Originally Posted by ;
    .com being among those ignorant company. Have a look at those pictures. picture picture Lose my confident in trading with them.
    Dear rapidace,

    You are right that the customer service representative has made a mistake by saying ”colorless” rather than ”vibrant” copy.

    Though we 100% take that's a mistake from the customer service side and we apologize, please know that sometimes due to strain on managing a range of conversations that the live chat agents make human typing mistakes.

    Though you have said that you have lost faith in due to this typing mistake generated from our customer service representative in the case that you change your mind, in order for your account to be validated you'll need to send a vibrant copy ”colour” of the back side of your ID along with the front side backup that you have already sent.

    Thank you,

  4. #4
    Quote Originally Posted by ;
    quote Dear dethkult, I've responded to your thread in a personal message as the email you've received is something which applies only to certain areas. Thank you,
    Hi Xm,

    I got this email too.

  5. #5
    Quote Originally Posted by ;
    Hello I received this email from XM . . .seems that it is not a good sign. . .any experience? ... Dear Valued Client, We thank you for picking XM.com as a trusted broker. We regret to inform you that due to the high frequency of transactions/orders requested/performed out of your end your trades have been quite rigorous on our servers. Therefore we kindly ask that you eliminate the current Expert Advisor being used to perform your transactions or significantly lower the frequency of your transactions. Additionally failure to comply with the said steps...
    Better to move from XM I was stucked in DD. I waiting to quite form XM

  6. #6
    Quote Originally Posted by ;
    In my humble opinion, traders who possess the suitable direction of the transaction an shutting outside in green never possess the problems stated above. I would think the issues highlighted exist in all online MT 4 brokers and is not limited to XM. So my dear traders please concentrate on getting favorable pips and quit whining.
    Why do you seem like you paid to reply here? Perhaps you have been in a situation when price goes up for lets say 10pips before heading into the obvious direction? (In that process, stops are taken out even if I had my stop just above that 10pips. .) Lol I know exactly what I am talking about and you do not have to become a pussy performing your job... I've had several cases where my TP doesn't get struck... LOL again, what can you know? You are only performing a pussy JOB...

    SL gets struck while you can clearly see that price never even got there. . Why is that I am wondering. . Pls ask your boss to cut down the STOP HUNT
    Anyhow, I've said my mind and how I see XM. . That has nothing to do with my trading as I've been in the market for 8years


    I also have accounts with other brokers. . EG: IcMarket... Price occasionally find support right on top of the STOP LOSS and it never gets triggered except for cause price clearly breaks through. . I know what I am referring to pussy

  7. #7
    Quote Originally Posted by ;
    quote Dear el-jefe, Can you follow up with your account number. The MT4 ID! As soon as you follow the MT4 ID, I'll assess the history and status of your account with the Middle Office and revert back with my findings. Thank you,
    Hello XM.
    Got / had the same issue with freezing platform's, link lost. Trade with that / reside with that.
    Ask and Bid lines are supposed to proceed together. Maybe move a few pip's aside as spread wide.
    XM answer: Volatility are anticipated during the new's event. Please look for new's event's.

    This is really for the book's. Among the members of the very best spread may receive from XM.

  8. #8
    Quote Originally Posted by ;
    XM.com being among those ignorant firm. Take a look. picture picture Reduce my confident in trading with them.
    Typo error is not enough to loose faith in broker as long as they cover. What's wrong when they attempt to authentie your document.

  9. #9
    Quote Originally Posted by ;
    quote Assess the 1hr candle . .the previous low was substantially lower compared to the price ur firm smashed my account....
    Dear dani99098,

    The one hour includes prices from 15:00 till 15:59:59. Your orders had been stopped out in 15:29:57.

    The purchase price of your preferred TP was reached after 15:30 so that it could not be triggered.

    It is not logical that you be taking a look at the 1 hour candles to find out whether your TP price was reached or not.

    You have to look at the minutes and you'll realize that by the time of the opening of your transactions, until the time the transactions closed your preferred TP was never reached.

    I hope this clears things out to you.

  10. #10
    Quote Originally Posted by ;
    quote Dear Reza, the aforementioned message has been delivered to you as your EA is behaving very strangely. It is opening and closing trades at exceptionally unusual high frequency consequently creating problems on your feed. We advise to check at the preferences of your EA or eliminate it temporarily until you've got it mended. Thank you,
    Thanks for your reply. . .but the email has been quite ambiguous without describing the reason and threatening concept of it was not good.

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