Could not log into JForex3, anyone?
It appears that their site is down also.
I also can not login between 12:00 GMT till 13:50 GMT
what's happened ?
Will they compensate the winners of the crash ?
Ducascopy Tech problems
Dukascopy has routine Technical issues that cause the whole website and trading plattform to freeze for hours at a time.
Yesterday for example 12.07.2017 there was a major technical matter.
I contacted my manager via email to ask him to immediatly shut all my trades. He explained they have specialized issues and he cant shut them.
After an hour I lost 10 percent of my account along with the trades were shut. I needed to report the trades if I need to find a refund, and they'll investigate.
Dukascopy Bridge FTT
These normal tech issues cause major problems with the bridge, since the FTT bridge host keeps the trades open once they had been shut in Dukascopy and when shutting them in MT4 the trades re-open at Dukascopy (Jforex plattform)
In this manner I opened and shut several trades inducing me 5% loss. .
After calling Dukascopy I had been told that they dont support mt4 along with the bridge caused this loss. Basically not their issue.
Conclusion:
15% loss in 1 day as a result of Ducascopy technical issues and no refund to the Bridge problem (due to Dukascopy) without a refund yet.
TRADERS BE Conscious of MAJOR TECH PROBLEMS !!!
You need to contact your account manager and show them the transactions that had loss. They will research. However, my account supervisor said you could have contacted the service desk to shut the trades. The apparently have a 24/7 service. He added that if They possess a issue and you also contact your account manager it doesnt count. Your loss might not be refunded by them. While he knew right off and immediatly mailed back.Originally Posted by ;
Kind of strange to get a broker like this
If they dont refund, I decided to start threads and report what happened to me personally, so others know Dukascopy works. Its important to let folks know how they function. . Otherwise people will eliminate money. .