FXOpen AU Discussion
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Thread: FXOpen AU Discussion

  1. #1
    Hi. My name is Jafar Calley and I am a Manager at FXOpen AU which is an ASIC controlled, pure ECN broker based in the heart of the Sydney CBD. In case you have any queries about us, please ask in this thread and I will be delighted to reply.

    Please restrict discussion to FXOpen AU just as I will not subject questions about FXOpen NZ (fxopen.com) since they're a different business so I can not speak for them.

    http://www.fxopenaus.com

  2. #2
    Now you're missing the point of what I'm saying.
    BID price on the tick and BID price on the candle chart was distinct.
    Because tick was moving slowly and stopping but candle was shing rapidly.
    It willn`t matter to me.
    In any case, I dont' trade with FXOpen.

  3. #3
    Hi

    I have live account with FX open AU

    My commission cal isn't correct it is higher by 10 cent , Can it be because of my account base currency is AUD?

    Don't have some account type where minimum transaction size is 0.01 lot (1000 component of base currency). II have ea that a while open trade 0.01 and a while 1 full lot so I need an account that allow minimum 0.01 lot. For this reason I have account with another broker but I can proceed to you
    .
    Due

  4. #4
    I have open a live account via your website and upload my docs.
    After 24hours, I didn't receive any response from you. And the account stay unverified.

    I'm a little bit disappointed about the service speed

  5. #5
    Quote Originally Posted by ;
    Hello I have live account with FX open AU My commission cal isn't right it's higher by 10 cent , Is it due to my account base currency is AUD? Do have any account type where minimum trade size is 0.01 lot (1000 component of base currency). II have ea that a while open trade 0.01 and a while 1 complete lot so I need an account that allow minimum 0.01 lot. For this reason I have account with another broker but I can proceed to you . Thanks
    Hello mkfx

    you are able to pop an email to have your commission amount checked.

    We can not provide smaller amounts than 0.10 standard lots because the rejection rate is too high for smaller orders in an ECN.

    Quote Originally Posted by ;
    I have open a live account through your site and upload my docs. After 24hours, I didn't receive any response from you. Along with the account stay unverified. I am a bit disappointed about the service speed
    Hello Kevinickel

    Apologies but it can take up to 48 hours for verifiion to be finished.

  6. #6
    Currently, I entry a very long pos GJ in 173.00, TP place to 173.05 in 04:29AM (GMT 03)(FxOpen AU system time)

    15 minutes later, the bid price climb over 173.05 and summit at 173.057(04:45AM), but my TP order didn't get hit.

    I wind up shut the order manually at BE.

    My order ID: 28250929

    I have talked to a group, they refused to explain the matter to me on the spot but asked me to email for investigation.

    Can you clarify under what scenario, this will take place? Is this happen a lot?
    Can I get back the money for the profit lost?

  7. #7
    I've been trialing the fxopen demonion server for the past month and the performance has been lacking - setting market orders I get off quotes more often than not, trying to shut places I also get off quotes often, this happens during the day and not at any specific time - is anybody else experiencing this problem from VIC ?

  8. #8
    I've had an account using FXOpen now for a week or two using a substantial quantity of money in it and I must say I am quite unimpressed with the amount of commission charged. The spreads are adequate but the quantity of commission I'm being charged is hardly worth it! Not sure if I'll be sticking around.

  9. #9
    Quote Originally Posted by ;
    Currently, I entry a very long pos GJ in 173.00, TP place to 173.05 in 04:29AM (GMT 03)(FxOpen AU system time) 15 minutes later, the bid price climb over 173.05 and summit at 173.057(04:45AM), but my TP order didn't get hit. I end up shut the order at BE. My order ID: 28250929 I've talked to a team, they refused to explain the issue to me on the place but asked me to email for investigation. Under what scenario will take place, can you explain? Is this happen a lot? Can I get back the money to the profit...
    Hello Kevin

    Our traders have more info on hand to take care of your query so passing it on to them for investigation is the best thing to do rather than to speculate on the spot. If our system has been responsible, you'll get a refund in your own losses.

    On an ECN, the prices displayed are the Best BID/ASK based on accessible orders which could be understood from the Lvl II order publiion. Everything you find on the chart is not what you'll get filled at. My speculation is that's what has happened but you would have to ask the traders who will check their logs to give you a more exact, and likely more correct analysis of the circumstance.

    Quote Originally Posted by ;
    I've been trialing the fxopen demo server for the past month and the operation has been lacking - setting market orders I get off quotes more often than not, attempting to close rankings I get off quotes frequently, this happens during the day and not at any particular time - is anybody else experiencing this issue from VIC ?
    Our Demo servers are often a testing ground for all those too. There are also far less resources dedied to demo trading as the focus is on keeping our 99% uptime guarantee on the live servers. At times of significant demo trading, you left find errors in the simulated liquidity model because the server only gets bogged down, or we are testing a tweak before going live.

    You won't have the very same problems on our live servers.

    Quote Originally Posted by ;
    I've had an account with FXOpen currently for a week or two using a considerable amount of money in it and I have to say I'm very unimpressed with the amount of commission charged. The spreads are decent but the amount of commission I'm being billed is barely worth it! Not sure if I'll be sticking around.
    Please send a query to , speak to our live chat, or give us a call and we can check if your account is set at the right level and if you're being billed wrongly, the overcharged commission will be reimbursed.

  10. #10
    Hi FXOJafar,

    Kevin's concerns seem rather justified really. I incurred the same issue, while trading LIVE of course. This is the second time it's happening this month but this 1 mishap was gross and this is getting really concerning now.

    Quickly, I had a lengthy TP in 1.83895 on GBPCAD today. Price shot way past it to 1.83927, that's 3.2 pips in-the-money. Fortunately enough, I had been facing my screen when this occurred and the price did stay there for 2-3 minutes prior to Placing against me. NO implementation, not a partial was received by me. Instead of shutting my trade in a 43 pip profit, I finally had to bond at a loss as I saw that implementation was not just delayed, it simply never occurred.

    two things:
    1. Before you tell me to email . Know the other day , I did. I pretty much got a canned message saying that your Term of Company 6.7 on Limit Orders. Thank you very much. This is:

    Please be informed, based on our Term of Company:
    6.7 Limit orders
    (a) A limit order is placed by the customer in advance of this being implemented by FXOpen once the price or rate conditions of the order are fulfilled.
    (b) A limitation Buy order can only be placed when the relevant price or rate is currently higher than the amount offered in the Buy order and will be implemented by FXOpen once the relevant rate falls to the limitation Buy order buy price.
    (c) A limit Sell order can only be placed if the relevant price or rate is currently lower than the amount offered in the Sell limit order and will be implemented by FXOpen once the relevant rate rises to the limit order sell price.

    Basically, this clause admits your price feed is only INDICATIVE and honoring implementation based on it's entirely up to you and/or random. In other words, the prices displayed are smoke and mirrors. You boast a one-of-a-kind ECN technology, and the tighest spreads around, but what good can it be if your LPs simply don't stand behind it and honor your prices properly? What I saved in lower spreads I simply lost it all a hundred fold in a single missed implementation. This isn't worth it.

    2. And second stage. Before I am told by your trading desk again that your LPs rejected their market request, I assessed both from BGN and EBS today where the price did trade on GBPCAD. The high on this trade was really even higher at 1.83950. So unless the LPs are fed with tier-ten counterparties, there's no way whatsoever this order could not have been stuffed.

    So please inform me, how often will I have to compose your trading desk about these issues? And if I actually squander another email describing it simply to get an automated canned message basically I am treated like anything but a client?

    I apologize if I seem frued but the contrast between what you promise and what we do get since traders is getting increasingly obvious. I will not endure taking another loss due to IT issues on your end. I love your prompt help with this.

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