Are you serious? Are you fully aware of their hrs of business over christmas break?

At the time of year - reduced liquidity, bizaar market moves, lean trading, a lot of people incl. Brokers on vaions, even if you left a deposit it is not a very good time to be trading at all. In the event that you were to be more trading then you definitely wouldn't go to complain about poor customer service or delayed withdrawals.

Don't fret though, you will shortly have another 12 months of opportunity to provide your funds away.

Cynacism aside serious traders wouldn't be depositing the 24th of Dec..