Thread: An exandle of how to burn accounts

Originally Posted by ;

This is an example of their logic of disperse... I had an account with flat position, means 1 BUY and 1 SELL, to cover my ass since the market was instable... but... I discovered it shut with amount 0, and assessing the trades, I saw they shut the BUY in 11134.5 and the SELL in 11192.0... DEAD I whined and opened an investigation: they say it's normal, as disperse is variable... and to me asking whether it was normal that the spread is generally around 1 or 2, with peaks of 4, in that instant had been 60... they responded with attached image. Can you think...

Which broker is that?

Originally Posted by ;

Thank you for your opinions. Chatting with their customer service is quite futile, they still say that bid and ask are given by the market Anyway, the good thing is that I didn't have enormous quantity of money, but it is the principle... I posted this story simply to share the expertise, then everybody could take their conclusions. Insomniawawa is totally right... they could find any possible justifiion to describe and therefore it is basically impossible to prove anything. Lesson learned for me

occasionally it beats me when brokers act funny occasionally when they know they stand the possibility of loosing their beloved customer?