Which broker offers the best customer service?

In conclusion: ICMarkets, Fusion and FP Markets take their palms in attention as read here.

Although not mentioned much, GI also has good attention and strong support as a regulated broker.

Customer support is the last thing we consider and the first thing we regret when something goes wrong.

Very true. Choosing a broker alone for the spread is a mistake many make.

Thank you all for your contributions, I take several options to investigate and make a better decision.

I want to share my experience with the customer service of brokers, because many times it is a topic that the novice traders underestimate. A good customer service is not only measured by the speed in response, but also by the quality and the ability of the support team to understand complex problems that can occur on a trading platform, from errors in execution to problems with withdrawals or unexpected closures of positions. A team that only knows how to copy and paste pre-made responses is of no use when the money is at stake. In my case, after operating with several brokers, I discovered that the best ones are those who have staff trained in real trading. This is noticed because they can explain technical concepts such as sliding, retitisations or changes in the margin in a simple and precise way. In addition, when a serious problem arises, such as the cancellation of an operation or an unexpected adjustment in the balance, have an error that explains you clearly what happened and shows you proof of their simple side makes all the difference. Another key point is the time availability. The brokerers that offer an e-mail care 24/7 can save you, when you can avoid a serious problem where you have a serious problems where you operate in a business or an unexpected or an unexpected or an unexpected or an unexpected problem in a problem in the Asian sessions or an unexpected or an unexpected or an unexpected in the balance, have an unexpected or an unexpected or an unexpected or an unexpected or an unexpected, have an unexpected or an unexpected in the most in the event, have an unexpected or in the event, and in the most in the event, and in the most in the most in the event, or in the night events, or in the event, or in the event, or in the event, I can, I can, I am, I can, I can not the event as the event as the event as the event as the event, I am, I am, I am, I am, I am, I am, I am, I am, I am, I am, I do not the event, I am, I am, I am, I am, I am, I am, I am, I am, I am, I am, I am, I am, I am, I am in the event as the event as the event, I am in the event not the F as the F. I am the F. I am the F. I am the F. I am the F

Thanks for sharing, it's just the kind of analysis I needed before choosing broker.

Don't you think a lot of big brokers just neglect small investors even if they have proactive support?

Thanks for the data on proactive support, I've never considered it so important.

Any specific brokers you've proven to have that proactivity you mention?

Thank you, very good summary of what should offer a good support, opens my eyes.

And what do you think of brokers who outsource support to third parties? Do you think quality is lost there?

Thank you for sharing such a detailed experience, it has really served me to view the support as something key and not just an extra.

But don't you think even with good support, broker regulation is more important than any customer service?

Very good contribution, I can tell you know what you're talking about and you helped me decide on a broker who will respond quickly.

Thanks for the advice on 24/7 availability, I didn't appreciate it, but now I see it as essential.

Isn't it better to focus only on execution and spread than on support? After all, support doesn't affect your entries.

Thank you for setting clear examples, the live chat convinced me to change broker.

Thank you for this contribution, I never thought a broker telling you about suspicious moves could save you from so much.

Could you share the names of brokers who gave you that quality support?

Why do you think many big brokers fail in the quality of support when they have thousands of customers?

Thank you for talking about the importance of support understanding real trading, that changes everything at a critical time.

Thanks for the detailed analysis, you helped me understand that the support is more than a courtesy chat.

Thank you, I thought it was very wise that good support can prevent major problems.

Why don't you consider brokers with only mail as an option? Don't you think sometimes it's enough if they respond well?

And what do you think of brokers with VIP support only for large accounts? Is it ethical to ignore the small investor?

Thank you for making it clear that support should also be part of a serious trader's strategy.

Thanks for the explanation about the difference between reactive and proactive support, I thought it was a jewel.

Thank you for exposing how proactive support can make a difference, I will apply it in my choice of broker.

Why does a broker not implement proactive support as a standard if it is so beneficial to the client and to his reputation?

Why do you think in times of high volatility many brokers leave their customers hanging without support?

Thanks for the advice on WhatsApp, I didn't know that some brokers are already using it for quick support.

Thanks, I learned more about how to evaluate the support of a broker than in months of reading reviews.

Thank you, excellent analysis. Now I understand why you often lose money just because you don't have help on time.

Isn't it a risk that a broker with excellent support will use it as an excuse to offer worse conditions like high spreads?

Do you think a broker without phone attention can compete as a service?

Thank you, this should be mandatory reading for every beginner.

Thanks for the practical approach, that's what we need who we're starting.

Thanks for the tip on brokers warning suspicious access attempts, I didn't have it on the radar.

Why do some brokers keep using slow supports when they lose customers for that? Don�t they realize the impact?